Terms of Service - General
Following are our basic terms of service. We reserve the right to alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of the service implies agreement with these terms.
Company agrees to provide cleaning and turnover services (“service”, “services”, - set out in Appendix A) to you per your request. A service request can be a direct booking through our website www.kleenerly.com, a request or booking via text/ email or phone, or via any software, platform or project management tool you might be using to manage your guest bookings/ turnovers etc., that you give us access to. Every newly assigned cleaning/ turnover service via any software or platform will be seen as new service request. By requesting or directly booking one or more of our services in any way, you are agreeing to these Terms of Service. We will always try to perform the requested services within the requested time frame or until the latest due time (most of the times before a scheduled check-in). KLEENERLY reserves the right to not accept, cancel or re-schedule any requested service or booking at any time. This happens very rarely, but if company is not able to accept a service request or is in a position that forces company to cancel or re-schedule, company will let client know as soon as possible before the actual date of requested service. In case of online bookings that are already paid for, Company will refund the payment for the cancelled/ not accepted service request. We will not be liable to you or be deemed to be in breach of this agreement for any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control such as shortages, unavailability, overbooking, severe weather, power or other utility cut-off, burglary, natural disaster, strikes, governmental action, terrorism, war, civil unrest or other similar occurrences. In no event shall we be liable for exemplary, incidental, indirect, special or consequential damages or for any business, financial or economic loss such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising out of or resulting from this agreement (even if we have been advised of the possibility thereof) and whether such loss arises as a result of negligence, breach of contract, tort or otherwise by us or any agent, employee or third party providing services on our behalf (including a Third Party Supplier) except to the extent the foregoing limitation is prohibited by applicable law.
You may withdraw a service request and cancel the relevant cleaning or turnover services up to 24 hours before commencement of such services. Any charges already paid shall be refunded to you.
You are hiring us to clean a vacant home, condominium, rental apartment or “Airbnb” (“Property”, “Job Site”, “Place”, “Unit”). The charges for our services are for the agreed dollar amount (“Rates”, - set out online under "Book Now" or in Appendix B, which can be requested) for an individual or a team of our employees or contractors (“team members”) for a maximum of a fixed amount of working hours of cleaning, turnover services or related services. Our team members will do their very best to make sure client’s property is absolutely clean and guest-ready every single time they provide a cleaning. However in the event of a job site being in very bad condition, resulting in the cleaning taking at least one more hour than the average cleaning duration known for the job site, Company may have the right to charge for the additional time spent. Company will do their best to communicate and report such circumstances immediately upon entering the job site. Items left behind or damaged will also be reported, as well as any need of maintenance when noticed. There are no refunds. By using our service you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon accidents or delays beyond our control. You agree that by giving us keys, key fobs/ cards, key pad code or any other form of access info to the property (your own or managed), you are allowing access to each of KLEENERLY’s employees, contractors and agents to the property you requested services for.
Cleaning and Turnover Services
KLEENERLY specializes in providing cleaning and turnover services to Airbnb hosts and vacation rental/ short-term rental operators. In Appendix A you will find an overview as well as the details of the services we provide and also the differences between our offered types of cleanings.
Cost
We have no hourly minimum. Every different type of cleaning (as they are set out in Appendix A) has a different rate (which can be found in Appendix B), based on property size, bedroom and bathroom count, as well as additional services you might need. There may be times when Company may re-evaluate rates based on the time it takes to perform the service or based on the scope of the project. Price adjustments or additional charges may also apply for extremely dirty floors or kitchen appliances, extreme soap scum build up, very greasy cabinet fronts, etc.). Company will discuss any price or service changes with Client.
Client Obligations
In order to allow us to provide our cleaning and turnover services, Client agrees to:
- Provide us with complete, accurate and timely information about the Property, the Guest and other information reasonably requested by us or which you consider relevant for provision of the relevant services, at all times;
- liaise and cooperate fully with us in the provision of the services;
- respond to any requests which may be made by us;
- make sure we have access (and are allowed to have access) to the property for the time you requested our services;
- inform all relevant stakeholders (home/ property owner, property manager, lease holder, front desk, leasing office, concierge, guests, tenants, etc.) about us accessing the property to provide the requested/ booked services;
- make sure the property is safe to access and in a condition that’s safe for KLEENERLY’s team members to perform our services in;
- comply with the provisions, requirements/ your obligations herein, as well as set out in Appendix A;
- pay our rates, fees and costs either upfront or within a week of receiving our invoice; and
- not, at any time during or following the provision of the services, directly or indirectly solicit or entice away (or attempt to solicit or entice away) any employees or contractors of KLEENERLY, including our cleaners or turnover specialists, from our employment or engagement.
You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses including (without limitation) reasonable legal fees, arising out of, or in connection with, any breach by you of these terms.
Cleaning Team
Team members usually work in pairs depending on the size of the job site. Team members only purpose while at the job site is to perform cleaning and turnover services. It is Company’s policy that team members do not smoke, eat, lay down in bed or on couch, sleep or do anything else other than their job on the site. It is forbidden for our team members to bring in other people other than KLEENERLY employees or contractors.
What Company Won't do
Company is not responsible for damage due to faulty and or improper installation of any item. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet, etc. All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm. Team members are prohibited from using ladders and are instructed to wear shoes at all time on the job site. We can not clean the job site if requested to remove shoes. It is unsafe for team members to not wear shoes at a job site. Team members may be able to bring disposable shoe covers. Team members have been instructed to leave certain items untouched (e.g. bodily fluids, excretions, pet waste and litter boxes). Seasonal insect infestations can also be a problem and may prevent us from completely cleaning a home. If roaches, fleas, bedbugs, or rodents are encountered we will not clean and call you ASAP regarding the problem. In this case Client will still be liable to pay the agreed upon cleaning fee. Team members may not climb higher than a two step step stool, stand on cabinets, work outside of the property, move furniture or lift any objects over 35lbs. Team members will not pull out any appliances (e.g. stove, fridge, washer/dryer) due to the possibility of causing floor damage or disconnecting the appliance resulting in damage. However, if Client moves these appliances out beforehand or has it arranged to have them moved while team members are at the job site team members will clean behind them.
Furthermore, our team members shall not undertake the following activities:
- Furniture Treatment
- Carpet Treatment
- Cleaning of exterior windows
- Gardening & garden shed cleaning
- Mold and/or bio-hazardous substance removal
- Industrial cleaning
- The lifting of heavy furniture
- Cleaning surfaces above arms reach
- Extermination (insects etc.)
- Yard work
- Cleaning of items that appear to be broken or are likely to break during cleaning
Accidents and Damages
Due to the nature of the Company’s business, team members are required to touch virtually everything on the job site. Team members are as careful as possible. However, if something does get damaged while cleaning, team members are instructed to call our office immediately and to leave a note advising Client of the incident. The office will also follow-up with a phone call or email to Client to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items damaged must be demonstrated in order that a settlement may be determined.
Issues and Complaints about Cleaning Jobs
All complaints or issues in regards to missed items need to be addressed in writing to Company via email or text (please request via contact form) within 24 hours after the service or within 6 hours after check-in. If agreed on, Company may leave a filled out cleaning checklist for the guest with a number to call in case the guests notice a missed item. Company reserves the right to correct all issues within 24 hours of being notified. As part of our commitment to customer satisfaction we will address all cleaning issues. If something was missed and the complaint is determined to be legitimate, Company will take care of the missed item or items. Company and Team Members are there to clean. Cleaning is not fixing damage or remedies for extreme dirt, extreme soap scum, mold/mildew that has rotted out caulk, neglected grease build up cabinets, mineral build up etc.. If during the cleaning Team Members come across a situation that they just can’t get “clean” they will call the Company/manager and the Company/manager will contact the Client ASAP to discuss.
Scheduling, Cancellation Policy & Return Fee
All cleaning times and schedules are the responsibility of Client. Company needs to be notified of any change of the schedule before 9am on the day of the scheduled cleanings. Client will be liable to pay a $40 fee for cancellations received after 9am for a scheduled cleaning for the same day. In the event of the same cleaning being re-scheduled to the next day or following days, but not more than four days in the future, Client will be liable to pay a $25 re-scheduling fee. If team members arrive during the requested cleaning day/time and they are turned away, or can not gain access to the job site for any reason, Client will be notified immediately. If this occurs Client will have 30 minutes to get the team into the job site. If after 30 minutes the team still does not have access to the job site the team is instructed to leave and Client will be liable to pay either a $40 cancellation fee or a $25 re-scheduling fee. If KLEENERLY is made aware of the fact that we will be able to access the property within the next hour after arriving at the job site, we reserve the right to decide if we leave the property and re-schedule or wait for 60 minutes the most, for a “late-access fee” of $15.
Infestation Return Fee
If it is determined during the cleaning that there is an active infestation of cockroaches, or other pests the team member(s) will notify Company management. Company will instruct the crew to STOP cleaning and leave the property. Company management will immediately call and email Client to apprise them of the situation and what actions the Company took to protect it’s team. Client will be liable for the full cleaning fee. If Client wants the Company to come back to the property after a successful extermination has been conducted Client will be charged the normal agreed upon fee for that new cleaning job.
Weather
In severe weather, Company may determine it is not safe to travel or carry equipment and supplies to the job site. If sever weather should occur, Company may cancel the scheduled cleaning and will not be held liable in any way. If this does occur, Company will reschedule the cleaning at the earliest date agreeable to both parties.
Extra Requests
Please email Company at least one(1) day before the scheduled cleaning with any special requests so that we can schedule the extra time needed or additional man power to complete these tasks and provide you the Client with an updated fee/cost. Company will provide an over the phone estimate however, reserves the right to adjust the quote once team members have arrived at the job site. Any alterations or changes from the Flat Rate Turnover Cleaning Services involving extra work, will be performed at an extra charge. Any last minute or emergency cleaning services are also at an extra charge. Any extra charges must be approved in writing via email or text between Company and Client before any extra work begins.
Other items may be requested to be cleaned, these should be discussed with the Company prior to the date of requested service. There may be an additional cost to clean items not listed in the 'included services' per cleaning.
Payment Policy
We will render invoices to you in respect of each service request and such invoices may include services provided by Third Party Suppliers. The charges shall be payable immediately upon receipt of the invoice (sent via email) or within 7 days after receipt the latest. We reserve the right to cancel any future bookings or to not accept any future service requests, if we have not received payment for invoices that have been due for over 14 days. In the event the collection of an amount due to Company by Client requires legal or collection action, Client agrees to pay all costs of collection without limitation for reasonable attorney fees, interest on past due amount, court costs, and all other costs associated with the collection action. Moreover, Company reserves the right to place a lien and or a judgment upon Clients property for delinquent payment greater than 30 days and Client agrees to pay all legal fees associated with this remedy.
Late Payment Fee
Overdue payments are subject to a late fee of fifteen percent (15%) for accounts overdue by 15 days. In addition, interest will be charged at the rate of twelve percent (12%) per annum on all overdue amounts accruing monthly.
Providing Feedback
Since cleaning is a very personalized service we are always asking for feedback. Please send an email or let us know if there are ANY concerns or positive comments. This feedback is essential to serve you better, correct any problems and to pass on these comments to our team members. We’ll also send out bi-weekly or monthly performance and business relationship feedback forms in order for us to learn and keep getting better, as well as to maintain a healthy and successful business relationship for the long-term.
Appendix A - Services
Appendix A
Services, Types of Cleanings and Differences
SERVICES
KLEENERLY specializes in providing cleaning and turnover services to Airbnb hosts and vacation rental/ short-term rental operators.
In this document we want to give you an overview as well as the details of the services we provide and illustrate the differences between our cleanings.
Content:
- Types of cleanings & differences
- Turnover services
1) TYPES OF CLEANINGS
& DIFFERENCES
- Turnover Cleaning
- Mid-stay Cleaning
- Light Cleaning
- Touch-up Cleaning
- Deep Cleaning
TURNOVER CLEANING
ALL THE THINGS WE DO EVERY TIME WE PERFORM A TURNOVER CLEANING:
PRE-CLEAN:
Take pictures (if requested)
Report any item left behind
Clear rooms of all unwanted items and throw away
Place soiled linen in washing machine (if booked)
Pretreat bathroom
INSPECTION:
All lights turn on
AC works
Kitchen appliances work
All faucets work and toilets flush
TV turns on
Damage report
EVERY ROOM:
Dust high then low (including ceiling fans, picture frames, lamps)
Clean window sills and dust blinds
Remove cobwebs
Vacuum furniture
Vacuum the carpets and mop all floors
Empty and clean all waste baskets
Wipe all touch points (light switch, doorknobs etc.)
Staging and final guest-ready touches
Final inspection/ Quality check and going through 100% guest-ready checklist
BATHROOMS:
Clean the cabinets inside and outside and on top
Shine the mirrors
Clean, scrub and sanitize showers, bathtubs, toilets and sinks
Clean shower curtain rod, towel rack, soap dish, toilet paper holder
Remove used towels and replace with fresh ones (if provided, if not add Laundry Service)
Arrange towels nicely
Ensure hair dryer is clean and visible
Replace/Remove used Toilet paper rolls (if provided, if not add Re-Stocking)
Replace/Refill toiletries (if provided, if not add Re-Stocking)
Staging and final guest-ready touches
KITCHEN:
Clean dishes and check for cracked plates, etc.
Place and arrange cleaned dishes and glasses nicely in cabinet
Clean cabinets, appliances, sinks, tables and chairs
Wipe and sanitize countertops
Clean top, front and inside of oven
Clean inside and outside of refrigerator and microwave
Clean overhead fan/ vent
Clean inside of drawers
Clean toaster, coffee maker, hot water kettle, blender etc.
Take out the trash and replace with new bag
Re-stock perishables like coffee, tea, sugar etc. (if provided, if not add Re-Stocking)
Staging and final guest-ready touches
LIVING ROOM:
Sanitize the telephone and remote controls.
Dust TV and carefully clean if necessary
Check if pullout bed has been used - change linens if needed (if provided, if not add Laundry Service)
Vacuum and arrange the upholstery
Cushions and pillows fluffed and straightened
Furniture dusted - on top, on front and underneath
Dust and clean picture frames, artwork, bookshelves, lamps etc.
Staging and final guest-ready touches
BEDROOM:
Make beds hotel-style
Floors under bed vacuumed and/or mopped if accessible
Sanitize the telephone and remote controls
Vacuum the upholstery, the floor, inside of closet and drapes if needed
Replace empty Kleenex boxes with new ones (if provided, if not add Re-Stocking)
Clean mirrors
Place extra towels neatly folded on bed or in closet (if provided, if not add Laundry Service)
Staging and final guest-ready touches
EXTRA CLEANING:
Clean windows inside
Washing Walls
Animal waste removal
Cleaning of heavily soiled areas
Exterior sweeping or cleaning, incl. garages
THE DIFFERENCE BETWEEN A TURNOVER CLEANING AND A DEEP CLEANING:
As you can see above, during a turnover cleaning we basically wipe down the whole place top to bottom and make sure that every single area is clean, sanitized and presentable for your next guests. We even cover items during a turnover cleaning, which are usually only covered in a deep cleaning, like for example: blinds, baseboards, inside of oven, inside of kitchen cabinets and drawers etc.
However, this presumes, that the stay was short-term, that the place had been initially deep cleaned not too long ago and that the cleaning is a “maintenance cleaning”, meaning a good wipe down of all areas and surfaces, maintaining a certain level of cleanliness.
Having performed over 10000 turnover cleanings, we have a clear understanding of the average work load and duration of a normal turnover cleaning for every property size (bedroom/ bathroom count). If a condition of a place requires us to take a deeper approach, meaning that certain items need to be cleaned more thoroughly to make them presentable and “guest-ready”, and the average cleaning duration for that specific place is therefore being exceeded by over an hour, we will have to call it a deep cleaning.
In case it is really only one certain item that we need to spend more time on, for instance the inside of the oven was left in a complete mess, requiring us to clean this item alone for longer than 20 minutes, then we may only charge a “Per item deep cleaning fee”. These cases are reported to us immediately by the housekeeper and we’ll be in contact with you, making you aware of the situation, before we charge any additional fee.
Please find below our average cleaning duration per property size:
Size of unit (BR/BA) - AVG. Cleaning Hours (Turnover)
1/1 - 2
2/1 - 2.25
2/2 - 2.5
3/1 - 2.75
3/2 - 3.25
3/3 - 3.5
4/1 - 3.5
4/2 - 3.75
4/3 - 4
4/4 - 4.25
5/1 - 4
5/2 - 4.25
5/3 - 4.5
5/4 - 4.75
5/5 - 5
MID-STAY CLEANING
ALL THE THINGS WE DO EVERY TIME WE PERFORM A MID-STAY CLEANING:
INSPECTION:
All lights turn on
AC works
Kitchen appliances work
All faucets work and toilets flush
TV turns on
Damage report
EVERY ROOM:
Dust high then low (including ceiling fans, picture frames, lamps, baseboards)
Clean window sills and dust blinds
Remove cobwebs
Vacuum furniture
Vacuum the carpets and mop all floors
Empty and clean all waste baskets
Wipe all touch points (light switch, doorknobs etc.)
Staging and final hospitality touches
BATHROOMS:
Clean the cabinets inside and outside and on top
Shine the mirrors
Clean, scrub and sanitize showers, bathtubs, toilets and sinks
Clean shower curtain rod, towel rack, soap dish, toilet paper holder
Remove used towels and replace with fresh ones (if provided, if not add Laundry Service)
Arrange towels nicely
Ensure hair dryer is clean and visible
KITCHEN:
Clean dishes and check for cracked plates, etc.
Place and arrange cleaned dishes and glasses nicely in cabinet
Clean cabinets, appliances, sinks, tables and chairs
Wipe and sanitize countertops
Clean top, front and inside of oven
Clean inside and outside of refrigerator and microwave
Clean overhead fan/ vent
Clean inside of drawers
Clean toaster, coffee maker, hot water kettle, blender etc.
Take out the trash and replace with new bag
LIVING ROOM:
Sanitize the telephone and remote controls.
Dust TV and carefully clean if necessary
Check if pullout bed has been used - change linens if needed (if provided, if not add Laundry Service)
Vacuum and arrange the upholstery
Cushions and pillows fluffed and straightened
Furniture dusted - on top, on front and underneath
Dust and clean picture frames, artwork, bookshelves, lamps etc.
BEDROOM:
Make beds hotel-style
Floors under bed vacuumed and/or mopped if accessible
Sanitize the telephone and remote controls
Vacuum the upholstery, the floor, inside of closet and drapes if needed
Clean mirrors
EXTRA CLEANING:
Clean windows inside
Washing Walls
Animal waste removal
Cleaning of heavily soiled areas
Exterior sweeping or cleaning, incl. garages
Average durations of mid-stay cleanings are similar to turnover cleanings.
LIGHT CLEANING
You're on a specific budget per turnover and you simply need a good wipe down in between guests without too many bells and whistles? - Our 'Light Cleaning' is the answer!
ALL THE THINGS WE DO EVERY TIME WE PERFORM A LIGHT CLEANING:
INSPECTION:
All lights turn on
AC works
Kitchen appliances work
All faucets work and toilets flush
TV turns on
Damage report
PRE-CLEAN:
Report any item left behind
Clear rooms of all unwanted items and throw away
Pretreat bathroom
EVERY ROOM:
Dust high then low (including, picture frames, lamps, artwork, etc.)
Remove cobwebs
Vacuum all floors
Empty and clean all waste baskets
Clean all surfaces and wipe all touch points (light switch, doorknobs etc.)
Staging and final hospitality touches
BATHROOMS:
Clean the cabinets on the outside and on top
Shine the mirrors
Clean showers, bathtubs, toilets and sinks
Arrange towels nicely
Ensure hair dryer is clean and visible
KITCHEN:
Clean appliances, sinks, tables and chairs
Wipe and sanitize countertops
Clean top and front of oven
Clean inside and outside of refrigerator and microwave
Clean toaster, coffee maker, hot water kettle, blender etc.
Take out the trash and replace with new bag
LIVING ROOM:
Dust TV and carefully clean if necessary
Cushions and pillows fluffed and straightened
Furniture dusted - on top, on front and underneath
Dust and clean picture frames, artwork, bookshelves, lamps etc.
Wipe down all surfaces
BEDROOM:
Make beds hotel-style
Floors under bed vacuumed if accessible
Clean mirrors
Things we don't do at a Light Cleaning:
Clean inside cabinets or drawers
Clean inside oven
Hand wash dishes or wait for the dishwasher to be done
Vacuum upholstery
Dust or wipe down ceiling fans
Wait for dryer to be done in order to make the beds/ fold or hang towels
Mop the floors and clean the baseboards
Dust or wipe down drapes or blinds
Deep clean shower or bath tub
Heavy scum, mold or mildew removal
Clean windows inside/ outside
Exterior sweeping or cleaning
Requirements for a Light Cleaning:
The unit needs to be in an 'acceptable' condition (additional fees will apply if we find the place in a condition that would require a deeper approach, or significantly more time to clean)
Laundry will need to be done or at least started by you or your guests (we will not wait for the dryer to be done)
The dishwasher will need to be started by you or your guests (we will not fill the dishwasher, or wait for it to be done, nor will we hand wash a bigger amount of dishes left in the sink)
Please find below our average cleaning duration per property size:
Size of unit (BR/BA) - AVG. Cleaning Hours (Light Cleaning)
1/1 - 1.5
2/1 - 1.75
2/2 - 2
3/1 - 2.25
3/2 - 2.5
3/3 - 3
4/1 - 3
4/2 - 3.25
4/3 - 3.5
4/4 - 3.75
5/1 - 3.5
5/2 - 3.75
5/3 - 4
5/4 - 4.25
5/5 - 4.5
TOUCH-UP CLEANING
You’re rental has been empty for a while and you need a touch-up cleaning before your guests check in? - Let KLEENERLY come in to take care of the accumulated dust and to make sure your place is 100% guest-ready!
(Hosts also book this option when they were not happy with their own cleaners or when they simply want to add the extra ‘KLEENERLY signature hospitality touches’)
ALL THE THINGS WE DO EVERY TIME WE PERFORM A TOUCH-UP CLEANING:
INSPECTION:
All lights turn on
AC works
Kitchen appliances work
All faucets work and toilets flush
TV turns on
Damage report
EVERY ROOM:
Dust high then low (including ceiling fans, picture frames, lamps, artwork etc.)
Remove cobwebs
Touch-up on all surfaces and wipe all touch points (light switch, doorknobs etc.)
Cushions and pillows fluffed and straightened
Vacuum all floors and mop if necessary
Spray air freshener
Staging and final hospitality touches
REQUIREMENTS FOR A TOUCH-UP CLEANING:
The unit was initially cleaned properly (additional fees will apply if we find the place in a condition that would require a deeper approach, or significantly more time to re-clean)
Beds are made and might just need to be straightened
The whole place is staged and just need some small additional ‘KLEENERLY signature hospitality touches'
DEEP CLEANING
Our turnover cleanings are getting really close to a deep cleaning. Often the main difference is the length of the guest’s booking of the rental or simply the condition of the place. Usually, short term stays require maintenance turnovers, whereas longer stays accumulate more dust and dirt therefore they require deeper attention and a longer duration of the cleaning. During this type of cleaning, we give the rental a complete turnover inside out. Every space is thoroughly deep cleaned. We focus on areas like blinds, window sills, ceiling fans, bath tubs, showers, sinks, baseboards, appliances such as the refrigerator and oven and we also pay more attention to kitchen fronts as well as the inside of cabinets and drawers.
If you know that you had guests staying for a longer period, then this cleaning might be the best option. Other hosts also book a deep cleaning once a month or when they know their guests had pets.
When you should have a Deep Cleaning done:
After a longer term stay
When your guests had pets
Before we start managing your turnovers (it’s easier to maintain our own standard of cleanliness)
When your place hasn’t been deep cleaned in months
KLEENERLY suggests a deep cleaning every 4-6 weeks
Please find below our average cleaning duration per property size:
Size of unit (BR/BA) - AVG. Cleaning Hours (Deep Cleaning)
1/1 - 3
2/1 - 3.25
2/2 - 3.5
3/1 - 3.75
3/2 - 4.25
3/3 - 4.5
4/1 - 4.5
4/2 - 4.75
4/3 - 5
4/4 - 5.25
5/1 - 5
5/2 - 5.25
5/3 - 5.5
5/4 - 5.75
5/5 - 6
2) TURNOVER SERVICES
RE-STOCKING
KLEENERLY PROVIDES THREE BOXES OF SUPPLIES:
Bare Minimum:
- 1 Roll of paper towels
- 2 Rolls of toilet paper (per bathroom)*
- 2 Large trash bags
- 1 Dish brush square
- 1 Small bottle of shampoo (per bathroom)*
- 1 Small bottle of conditioner (per bathroom)*
- 1 Small bottle of body wash (per bathroom)*
- 1 Bar of hand soap (per bathroom)*
* Additional bathrooms are $5 each.
Essentials:
- 1 Roll of paper towels
- 2 Rolls of toilet paper (per bathroom)*
- 2 Large trash bags
- 2 Small trash bags
- 1 Dish brush square
- 1 Box of Kleenex
- 1 Small bottle of dish soap
- 1 Small bottle of shampoo (per bathroom)*
- 1 Small bottle of conditioner (per bathroom)*
- 1 Small bottle of body wash (per bathroom)*
- 1 Bar of hand soap (per bathroom)*
* Additional bathrooms are $5 each.
Five-Stars:
- 1 Roll of paper towels
- 2 Rolls of toilet paper (per bathroom)*
- 2 Large trash bags
- 2 Small trash bags
- 1 Dish brush square
- 1 Box of Kleenex
- 1 Small bottle of dish soap
- 4 Tea bags
- 4 Packets of ground coffee
- 4 Coffee filters
- 4 Creamers
- 2 Protein bars
- 1 Small bottle of shampoo (per bathroom)*
- 1 Small bottle of conditioner (per bathroom)*
- 1 Small bottle of body wash (per bathroom)*
- 1 Bar of hand soap (per bathroom)*
* Additional bathrooms are $5 each.
KEY-EXCHANGE
ARE YOU BUSY AT THE TIME YOUR GUESTS PLAN TO ARRIVE?
Let us handle the check-in process! We are more than happy to meet your guests at their estimated time of arrival. After being briefed by you to learn more about your usual check-in procedure, we'll welcome your guests with a smile, walk them through your place and hand over the keys.
Requirements for a successful Key-Exchange:
Client needs to provide KLEENERLY with a check-in time at least 48 hours in advance and update KLEENERLY as soon as possible if there are any changes to the check-in time.
Unless requested, KLEENERLY only provides this service between 8 am and 10 pm. Additional charges shall apply for providing this service outside of these hours.
KLEENERLY will only wait for 60 minutes after the original check-in time. It’s KLEENERLY’s choice to wait for longer, but extra charges may apply.
WELCOME GIFT/ Pineapple
NEXT STEP TO SUPER-HOST STATUS
Want to make your guests feel even more welcome and enhance their hospitality experience?
Offer well-selected welcome gifts that will bring a smile to their faces when they enter your place. We hand-pick a nice bottle of wine, delicious dark chocolate, fresh flowers or a gift basket with local goods. Or have us leave a pineapple for your guests. The pineapple is a symbol for everything we stand for: warmth, welcome, friendship and hospitality..Let us know which one you or your guests prefer and we'll have the small surprise waiting for them. We also write a hand-written note to welcome them on your behalf.
LAUNDRY SERVICE
Included:
Washing your sheets (fitted and flat sheet, pillow cases, duvet covers) and towels
Making beds with fresh linen
Neatly fold and place towels on towel rack, bed or in closet
Not included:
Washing duvets, comforters, blankets and pillows
Cost for using a coin laundry machine in your building or off-site cleaning service
Detergent
KLEENERLY will not take responsibility for any damaged linen from using your in-unit washer and dryer or your building’s laundry facility.
Client has to make sure washer and dryer are in proper working order, are safe and ready to use. Client agrees that KLEENERLY will not be held responsible for any damages that occur from normal use of Client’s washer and dryer.